Terms of Service

Spiffy Office builds a website and back-office app for your cleaning business — booking, scheduling, team logins, payments, reviews, messaging and reporting — and hosts it for you at yourbusiness.spiffyoffice.com or a domain you own. We may improve, add or change features over time; we won't remove a core feature you rely on without telling you first.

• Give us accurate information and keep it up to date.
• Keep your sign-in details private. You're responsible for what happens under your account and the logins you give your cleaners.
• You must be at least 18 and able to agree to these terms for your business.

The service is $50 per month plus a one-time $500 setup fee. When you check out, you choose one of three ways to pay:

• Split the setup fee over 2 bills. $300 when you check out and $300 one month later (each is $50 service + $250 setup), then $50 every month after that.
• Pay the setup fee with your first month. $550 when you check out ($500 setup + your first month), then $50 every month starting one month later.
• Prepay your first year. $1,000 when you check out: $500 setup + $500 for your first 12 months of service (12 months for the price of 10, so 2 months are free). There are no monthly service charges during those 12 months; from month 13 it's $50 a month.

• Renewal. There is no long-term commitment. Whichever option you choose, once its first bills (or your prepaid year) are over, your subscription automatically continues month to month at the monthly price, billed each month, until you pause or cancel it (section 4).
• A promotional price shown at checkout replaces these amounts for your subscription (extra team member charges below still apply).
• Welcome specials. Some specials (such as our launch special) are only available if you check out within a set number of days of creating your account. Your cart shows when yours ends. The price is locked in once you check out before then.
• Referral credits. While our referral program is running, each paying customer gets a referral link. When a business that came to us through your link (before it checked out) has fully paid its setup fee (on the split option, after its second bill), you earn a $20 credit. One credit comes off each of your monthly bills; any extra credits carry over to later bills until they're used. Credits only reduce your Spiffy Office bills and have no cash value. A credit can be removed if the payment that earned it is refunded or reversed.
• The monthly price includes up to 3 active team members (cleaners) in your back office. Each additional active team member adds $15 per month, billed with your subscription for each month they're active. Removing a team member stops the charge from the next bill.
• Optional add-ons, such as AI Marketing, are only switched on when you ask for them. Each is billed monthly with your subscription at the price we confirm with you before switching it on, and you can ask us to switch it off at any time (the charge stops from the next bill).
• AI Marketing writes suggestions. You review every campaign, post and ad before it goes out and are responsible for what you send and publish, including only messaging customers who agreed to hear from you.
• You're billed in advance to the card on file, through Stripe, starting the day you check out and then on the schedule of the option you chose.
• Prices are in US dollars and don't include any taxes that apply, which are added where required.
• If a payment fails, we'll let you know and retry. If it's still unpaid after 14 days, we may switch your site off until it's paid.
• We'll give you at least 30 days' notice by email before changing your monthly price.

You can pause or cancel any time, yourself, online: sign in at spiffyoffice.com and open My account. Before anything changes, that page shows you exactly what will happen, the date your data would be deleted, and any refund. Either one takes effect straight away: billing stops that day and your website and dashboards go offline (visitors see a “temporarily unavailable” page).

• Pause. You have up to 12 months from the day you pause to resume. Resuming switches everything back on at the monthly price ($50 a month) with no new setup fee. If you haven't resumed within 12 months, your site and its data are permanently deleted. Pausing doesn't refund anything you've already paid.
• Cancel. Your site and its data are permanently deleted 90 days after you cancel. Until then you can ask us for a copy of your data. Cancelling can't be undone.
• We email you a reminder about 14 days before your data is deleted.

• Cancelling within 14 days of checking out: the setup fee is not refunded, and if you chose to split it over 2 bills, the rest of it is not owed. Any monthly service fees you prepaid are refunded — for example, the $50 service part of your first bill, or the $500 for your first year if you prepaid it.
• Cancelling after 14 days, if you paid the setup fee up front (with your first month, or with a prepaid year): $250 of the setup fee is refunded. With a prepaid year, any prepaid months you haven't started yet are refunded too (the month you're in isn't), at the year's rate of $41.66 a month. Months you've already paid for are not refunded if you have paused before.
• Cancelling after 14 days on the split option: nothing already paid is refunded.
• Pausing never refunds anything already paid — setup fee or months.
• Otherwise the setup fee is non-refundable: it pays for work we start right away — building your site and app from your answers. Monthly fees aren't refunded, including for partial months.
• Customization work (see section 6) is non-refundable.
• Refunds go back to the way you paid, usually within a few business days of cancelling.
• This doesn't affect any refund the law requires us to give.

• When your site is ready, you get 3 days to try it, then 7 more days to send changes, extra photos and small updates at no extra cost.
• After that, larger changes are customization work. We'll quote the price first, and you're only charged if you approve the quote.
• Your prices, services, schedule and team are always yours to change yourself, with no customization fee (extra team members are billed as described in section 3).
• The test drive and free-change window are about changes to your site. They start when your site is ready and are separate from the 14-day refund window in section 5, which counts from the day you check out.

• You own your business information, logo, photos and the data you and your clients put into Spiffy Office. You let us host, copy and display it only to run your site and the service.
• You confirm you have the right to use everything you send us, including photos, logos and review screenshots, and that publishing them won't break anyone else's rights.
• You're responsible for your relationship with your clients and cleaners — your prices, your policies, the work itself, and telling them how you use their information. We process their information on your behalf, as our Privacy Policy describes.

Don't use Spiffy Office to:

• break the law, or mislead or defraud anyone;
• send spam or messages people haven't agreed to receive;
• post content you don't have the rights to, or that is hateful, harassing or harmful;
• try to get into other customers' sites or data, or interfere with the service.

• Your site goes offline the day you pause or cancel (section 4).
• Until your data is deleted — 90 days after cancelling, or 12 months after pausing if you don't resume — you can ask us for a copy of it, including your content, photos and client records. Deleting it removes your site and everything in it permanently; we keep only your Spiffy Office sign-in and the billing records we must keep by law.
• A domain name you own stays yours. Point it elsewhere whenever you like.

We may suspend or end your account if you seriously or repeatedly break these terms, or if payment stays overdue as described above. Unless it's urgent — for example, to stop harm or illegal activity — we'll warn you first and give you a chance to fix it.

We work to keep Spiffy Office running, secure and accurate, but we provide it “as is” and can't promise it will always be available or error-free. We don't guarantee any particular number of bookings, clients or search rankings.

To the extent the law allows, we aren't liable for indirect or consequential losses such as lost profits, lost business or lost data, and our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim. Some places don't allow these limits, so they may not all apply to you.

• We may update these terms. We'll change the date at the top and email customers about any significant change at least 30 days before it applies to them. Continuing to use the service after that means you accept the new terms.
• These terms are governed by the laws of the State of California.
• If any part of these terms can't be enforced, the rest still applies.

Questions about this page, or a request about your information? Use Request a call and tell us what you need — we'll get back to you.